Shipping Info


PLACING YOUR ORDER

Orders are baked fresh per order.

Please note, we cannot guarantee arrival dates but we try to make sure cookies are not in transit longer than 2-3 days. Cookies have a shelf life of about two weeks when kept in a sealed container or they can be frozen upon arrival to preserve freshness for up to 2 months.

Please make sure that the shipping address is 100% accurate before purchasing!

SHIPPING OPTIONS

We offer Flat Rate shipping, and 1 & 2 Business Day options. If you choose 1 business day, this means AFTER your cookies are baked, we ship them with the 1 or 2 Business day option. Our cookies take 48 hours to bake, cool, top and bag before we can ship them since they are baked fresh to order. If we have extras baked fresh, we will ship them out same day ordered if order is placed before noon.

 

STORE PICK-UP OPTION IS FOR LOCALS ONLY! If you select in-store pick-up, but are not local to Mount Dora, Florida and able to pick them up, your order will be cancelled and you will have to place the order again with the proper shipping method. We will email you to let you know we are cancelling and why. Additionally, cookies you have ordered will not be baked until you have completed the order with proper shipping method!

We do not ship internationally.

RETURNS & EXCHANGES

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES AS ALL ORDERS ARE MADE FRESH TO ORDER. MONSTER DOUGH CANNOT BE HELD RESPONSIBLE IF YOUR PACKAGE IS LOST, STOLEN, OR DAMAGED DUE TO TRANSIT.

If you have any issues with your order, please email Cara at hello@monsterdoughshop.com